❓ Help Center
fb998 Frequently Asked Questions
From opening an account to making a withdrawal — find answers to all your questions about fb998 in one place.
fb998 is a reliable online gaming platform for players in Bangladesh. Whether you are a new player or an experienced one — if you have any questions about account registration, depositing money via bKash or Nagad, claiming bonuses, cricket betting, or slot games, read the answers below. If you do not find the answer to your question, our 24/7 live chat support is always here for you.
Category 01
Account and Registration
To open an account at fb998 you need an active mobile number, an email address, and a strong password. The registration process is entirely online and can be completed in just a few minutes. Please note that this platform is for people aged 21 and above only.
fb998 verifies accounts to ensure security and fair play. Before making a withdrawal, you may be required to submit a valid identity document (national ID card or passport). This is done to protect your account and the process is completely confidential.
No, only one account per person is allowed at fb998. Creating multiple accounts is against our terms and conditions and may result in all accounts being permanently closed. If you have any issue, contact us via live chat.
Go to the fb998 Login page and use the "Forgot password?" option. Enter your registered email or mobile number and a verification code will be sent to you. Use the code to set a new password. If you have trouble, get help from our 24/7 live chat.
Yes, fb998 is fully mobile-friendly. You can easily log in from any Android or iOS browser. There is no need to download a separate app — all games and features work completely in the browser.
Category 02
Deposits and Withdrawals
Deposits to fb998 via bKash are generally instant. Once the payment is successful, your account balance will update within a few seconds. The minimum deposit amount is ৳500. If you have any issue, contact live chat with your transaction reference number.
Log in to fb998, go to the deposit option, and select Nagad. Make the payment from the Nagad app to the designated number, then submit the form with your transaction ID. Nagad transactions are also generally instant and the minimum deposit amount is ৳500.
Withdrawal requests from fb998 are generally processed within 30 minutes to 3 hours. The minimum withdrawal amount is ৳1,000. Once your account is fully verified, the withdrawal process becomes even faster.
fb998 does not charge any transaction fees itself. However, bKash, Nagad, Rocket, or Upay may apply their own transaction charges, which are deducted according to the terms of the respective mobile banking service. Before depositing, check the charges of your chosen payment method.
Yes, fb998 supports both Rocket and Upay. The deposit process is the same as with bKash and Nagad — log in and select your preferred method from the payment options. A minimum deposit of ৳500 applies for all methods.
If a withdrawal is rejected, the money will automatically be returned to your fb998 account balance. Contact live chat support to find out the reason for the rejection and to resolve the issue. This usually happens when there is a problem with account verification.
Category 03
Games and How to Play
To bet on BPL or any other cricket match, log in to fb998 and go to the Cricket section. Choose your preferred option from the available matches and markets, then enter your stake amount. Betting is possible both before the match starts and live. Play responsibly and stay within your set budget.
fb998 has slot games from various top providers including PG Soft, Pragmatic Play, and JILI. You can play Fortune Tiger, Gates of Olympus, Sweet Bonanza, Fortune Gems, and many other popular games. New games are added regularly, so check the slots page.
Yes, fb998 Casino has live casino games from top providers including Evolution Gaming and Ezugi. You can play live baccarat, roulette, blackjack, and many more games with real dealers. A stable internet connection will give you the best experience.
RTP, or Return to Player, is a measure of how much a game theoretically pays back over a long period of time. It is an average statistic — it does not guarantee winning or losing in any specific session. All games at fb998 come from certified providers and fair play is ensured.
Aviator is a crash-style game by Spribe. A plane takes off and a multiplier keeps increasing. You need to cash out before the plane crashes. The longer you wait, the higher the multiplier grows, but the risk of a crash also remains. Set your stake amount responsibly.
Category 04
Bonuses and Promotions
When you open a new account at fb998, you get a 100% bonus on your first deposit — up to ৳5,000. That means if you deposit ৳5,000 you can start with a total of ৳10,000. To claim the bonus, open an account, apply a promo code (if applicable), and make a deposit.
The fb998 welcome bonus requires 15x wagering. That means you need to place bets totalling 15 times the bonus amount before winnings from the bonus become eligible for withdrawal. Example: if you receive a ৳5,000 bonus, you need to place a total of ৳75,000 in bets. Please read the terms and conditions.
fb998's VIP program has three tiers — Bronze, Silver, and Gold. By playing regularly you can automatically move up to a higher tier. The weekly cashback goes up to 0.5% at Bronze level, up to 1.0% at Silver, and up to 1.5% at Gold level.
VIP cashback is paid out on a weekly basis. Cashback is calculated on eligible bets from the previous week at the rate corresponding to your VIP tier and is added to your account at the end of the week. Try to reach Gold tier to get the maximum benefit.
Most bonuses can be used on slots and casino games. However, some bonuses may exclude certain games or categories. Before activating any bonus, read the relevant terms and conditions. See the terms and conditions page for full details.
Category 05
Security and Responsible Gaming
Yes, fb998 uses SSL encryption technology to keep all your information secure. Your personal and financial information is never sold or shared with third parties. Read our privacy policy for full details.
No, fb998 is for people aged 21 and above only. Age is verified at the time of registration and accounts for people under 21 will not be approved. Protecting minors is our highest priority.
If you feel that gaming is having a negative impact on your life, fb998 gives you the option to take a temporary or long-term break. Contact us via live chat or visit the responsible gaming page. We always support responsible gaming.
All games at fb998 come directly from reputable and independently tested game providers. These providers use Random Number Generator (RNG) technology, which ensures neutral and unpredictable results. Fair play is our commitment.
The fb998 support team provides service in Bengali via live chat 24 hours a day, 7 days a week. You can also contact us by email at [email protected]. You will get quick help with any issue or question.
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Terms and Conditions
Read our terms and conditions to learn all the rules on bonuses, payments, and games.
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