fb998's Privacy Policy

1. Introduction and Applicability

fb998 ("we", "our", or "platform") operates an online gaming service for users in Bangladesh. This privacy policy ("policy") explains how we collect, process, store, and protect the personal information of users of our website fb998.cam and related services ("services").

By using our services, you are considered to have accepted the terms described in this policy. If you disagree with any part of this policy, please refrain from using our services and contact us at [email protected].

This policy applies to all of the following situations: visiting our website, registering an account, playing games, conducting financial transactions, and receiving customer support. This policy applies equally to all users who access our services through any device or platform.

2. Information We Collect

We may collect the following types of information from you:

2.1 Identity Information

• Full name and date of birth
• National ID (NID) or passport number (for verification purposes)
• Current address and contact details
• Email address

2.2 Financial Information

• bKash, Nagad, Rocket, or Upay account numbers (for transaction processing only)
• Deposit and withdrawal history
• Transaction amounts and dates
• Partial Visa or Mastercard card details (we do not store full card numbers)

2.3 Gaming Activity Information

• Game history and betting records
• Account login times and session durations
• Preferred game types and betting patterns
• Bonus usage history

2.4 Technical Information

• IP address and device type
• Browser information and operating system
• Cookies and session tokens
• Website navigation data and referral sources

3. How We Collect Information

fb998 collects your information through various methods:

3.1 Directly Provided

When you register an account, complete an identity verification form, contact our customer service team, or complete a financial transaction, you voluntarily provide information. This information is stored directly in our systems.

3.2 Automatic Collection

Some technical information is collected automatically while you use our website. This includes cookies, log files, and similar tracking technologies, which help us improve the quality of our service.

3.3 Received from Third Parties

In some cases we may receive information from payment processors (such as bKash or Nagad) and identity verification services. This information is used solely for completing your transactions and preventing fraud.

4. Purpose of Using Information

We use the information we collect for the following purposes:

4.1 Service Operations

• Creating and managing accounts
• Providing gaming services and recording game results
• Processing bonuses and promotional offers
• Processing deposits and withdrawals (minimum deposit ৳500, minimum withdrawal ৳1,000)

4.2 Security and Compliance

• Identity verification and age confirmation
• Fraud and money laundering prevention
• Detecting suspicious activity
• Implementing responsible gaming policies

4.3 Communication and Support

• Providing customer service (24/7 live chat)
• Sending important account-related notifications
• Informing you about new offers and updates (subject to your consent)
• Resolving technical issues

4.4 Service Improvement

• Analyzing and improving website user experience
• Planning new games and features
• Monitoring performance and resolving technical issues

5. Information Storage and Security

fb998 takes industry-leading technical and organizational measures to protect your information. Our security measures include:

• SSL Encryption: All data transmission on our website is protected by 256-bit SSL encryption.
• Secure Servers: Your personal and financial information is stored in encrypted form on secure servers.
• Two-Factor Authentication: An additional layer of security is in place for account access.
• Regular Security Audits: Our systems undergo regular security testing.
• Limited Access: Only authorized staff may access your information for specific purposes.
• Firewall Protection: Advanced firewall technology is used to prevent unauthorized access.

Although we take the highest security measures, no online system is completely impenetrable. It is your own responsibility to keep your account password confidential and to use a secure network.

6. Sharing Information with Third Parties

fb998 does not sell or rent your personal information for commercial purposes. However, we may share information with third parties in the following situations:

6.1 Service Provider Partners

The minimum necessary information is shared with our trusted partners for payment processing (bKash, Nagad, Rocket, Upay), identity verification, and technical support. These partners are contractually bound to uphold our privacy standards.

6.2 Legal Obligations

We may be required to disclose information to satisfy court orders, regulatory authority directives, or applicable legal requirements. In such cases we will provide only the necessary information within the bounds permitted by law.

6.3 Fraud and Abuse Prevention

If fraud, money laundering, or other unlawful activity is suspected, information may be shared with relevant authorities or security agencies.

6.4 Business Changes

In the event of an ownership transfer or corporate restructuring of fb998, your information may be transferred to the successor entity. We will make every reasonable effort to notify you in advance.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies. Cookies are small text files stored in your browser.

7.1 Types of Cookies

• Essential Cookies: Used to maintain login sessions and ensure security. Without these, the service will not function properly.
• Functional Cookies: Used to remember your preferences (such as language settings).
• Analytics Cookies: Monitor website usage to help improve the service.
• Marketing Cookies: Used to display relevant advertisements and offers.

7.2 Cookie Controls

You can disable cookies through your browser settings. Please note, however, that disabling essential cookies may disrupt some functions of our service.

8. Your Rights

fb998 recognizes the following rights regarding your information:

8.1 Right to Know

You may ask at any time what types of information we hold about you and how it is being used.

8.2 Right to Correction

If there is any inaccuracy in your information, you may request that it be corrected. Keeping information accurate and up to date is in our mutual interest.

8.3 Right to Deletion

In certain circumstances you may request that your information be deleted. However, some information must be retained for a specified period due to legal, regulatory, or contractual obligations.

8.4 Right to Object to Processing

You may opt out of marketing communications at any time. Please contact us by email at [email protected] regarding this.

8.5 How to Exercise Your Rights

To exercise any of the above rights, send an email to [email protected]. We generally aim to respond to your request within 30 business days. We may ask for additional information to confirm your identity.

9. Data Retention Period

We retain your information only for as long as necessary. Our retention policy is as follows:

• Active account data: retained for the entire duration the account remains active.
• Financial transaction records: retained for a specified number of years as required by law.
• Closed account data: deleted within a reasonable time after account closure unless regulatory or legal obligations apply.
• Logs and technical data: retained for a limited period, generally for security purposes.
• Data related to suspicious activity: retained until the investigation is complete.

Once the data deletion process is complete, recovery will not be possible.

10. Protection of Minors

fb998 strictly prohibits its services for anyone under the age of 21. We do not intentionally collect any personal information from minors.

Age verification is mandatory during our registration process. If a user is identified as being under 21:

• The relevant account will be closed immediately.
• Any collected data will be deleted as soon as possible.
• The relevant authorities will be notified if there are legal obligations to do so.

If a parent or legal guardian believes their child has used our platform, please contact us at [email protected].

11. Policy Changes

fb998 may revise this privacy policy from time to time. These changes may occur due to expansion of service scope, changes in legal requirements, or technological improvements.

For significant changes, we will:

• Update the "Last Updated" date at the top of this page.
• Send a notification to your registered email (if the change materially affects your rights).
• Display a notification banner on the website.

Continued use of the service after changes are published will be considered your acceptance of the revised policy. We therefore recommend that you review this page regularly.

12. Contact

If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us:

• Email: [email protected]
• Live Chat: available 24/7 on the website

Our privacy team generally aims to respond to your request within 3 to 5 business days. For urgent matters, please contact us directly via live chat.

Thank you for trusting fb998. We always place the highest importance on protecting your information.